01Responsibilities
Lead team operations and manage the Profit & Loss (P&L) account for the assigned region. Conduct cost-benefit and needs analysis of existing and potential clients to align with their business requirements. Build and maintain strong, long-term relationships with key business clients. Identify and engage large customers through data mining and referrals from existing accounts. Drive new business development with the team to acquire large and strategic accounts. Retain existing customers Ensure team follows all the Operational Business KPIs Ensure prompt resolution of customer issues and complaints to maximise satisfaction. Collaborate effectively with internal teams and external stakeholders. Analyse market and territory potential, monitor competitor offerings, and track sales performance. Drive collections and maintain control over Days Sales Outstanding (DSO). Train and coach team members to prepare them for future leadership roles. Key Result Areas: Team management across sales, collections, service, and operations Customer service and complaint resolution Maintaining MIS/Reports Planning and strategising for new revenue generation opportunities Customer relationship management, sales, and business development Competencies (Skills essential to the role) : Strong interpersonal and networking skills Sales & Operations Acumen Effective verbal and written communication Proven negotiation abilities Target-driven with a focus on achieving results Proficient in MS Office / G-Suite Coaching & Development Educational Qualification / Other Requirement: Proven experience in leading a team of 20 professionals with 45 years of experience. Minimum of 810 years of experience in managing corporate clients. Bachelors degree in any stream. Role Type / Key working relationships: Team Contributor Internal team/External External/Internal stakeholders Benefits What can you expect from Rentokil Initial Hygiene Our values lie at the core of our mission and vision. We believe that its our people who make our company what it is. We believe in: Service Relationships Teamwork Responsibility DEI statement: At Rentokil Initial Hygiene, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds. Experience Level Senior Level .
