01Overview
Is responsible for managing, developing & supervising the team with a key focus on Service to sales through relationship management, sales productivity-per-executive, thereby achieving sales & service targets.Roles and ResponsibilitiesIdentify, interview and select sales executives with support from HR.To meet the following productivity measures for the unit: Premium per executive, case rate, persistency, retention and a high % of executives exceeding planned productivity standardsExceed revenue targetsUndertake joint field work with executives and observe/demonstrate successful selling skillsConduct Fortnightly performance review (PRP) with executivesHelp executives use the GOLD system for maximizing business from a given target marketSupervise daily activity plan of all executives to ensure that these are being fulfilled as per the desired levelsEnsure that all executives under supervision perform 100% as per the companys rules and regulations wrt. Need based selling, Compliance and Customer serviceEffectively manage, track and convert leads provided by the in-house telemarketing unit.Engage with customers to provide quick response to customer queries, provide customer service.Assist in Direct customer service policyholders complaint resolution.Ensure retention of in his allocated book of relations.Educate team/ prospects about products vis--vis products of competition to enable them in taking appropriate decisionsDesired Candidate ProfileGraduate preferably with an MBAMinimum 5-7 years experience in managing Agents, Sales Reps/DSAsFor more information please call Theresa@9562194455 or Reshmi@8129804481 .
