01Key Responsibilities
Business Development & Revenue Generation
- Drive branch-level sales and revenue targets across retail banking products (savings, loans, investments, insurance, etc.).
- Identify local market opportunities and develop strategies to increase customer base and wallet share.
- Ensure cross-selling and upselling of products through effective customer engagement.
Customer Service & Relationship Management
- Ensure high standards of customer service and satisfaction.
- Resolve customer queries and complaints promptly and effectively.
- Build long-term relationships with key customers and stakeholders.
Operations & Compliance
- Oversee day-to-day branch operations ensuring adherence to internal policies and regulatory guidelines.
- Ensure timely and accurate reporting, audit compliance, and risk management.
- Maintain branch hygiene in terms of documentation, cash management, and security protocols.
Team Leadership & Development
- Lead, motivate, and manage branch staff to achieve performance goals.
- Conduct regular training, coaching, and performance reviews.
- Foster a culture of ownership, accountability, and continuous improvement.
Strategic Alignment & Change Enablement
- Translate organizational strategy into actionable branch-level plans.
- Promote innovation and adaptability in response to market and regulatory changes.
- Champion digital adoption and process improvements.
Key Competencies:Functional Competencies
- Customer Orientation
- Drive for Results
- Quality Focus
- Problem Solving
- Skilled Entrepreneurship
- Influence and Impact
Leadership Competencies
- Lead the Way
- Lead and Develop People
- Enable Change
Technical Competencies
- Proficiency in MS Office and banking software
- Understanding of retail banking products and services
- Knowledge of regulatory and compliance frameworks
Success Metrics:
- Achievement of branch sales and revenue targets
- Customer satisfaction scores
- Compliance and audit ratings
- Employee engagement and performance metrics
Interested candidates can send their resume komal.pawaskar.ext@yesbank.in .
