01Overview
Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.
Experience: 3 to 9 years (branch ops)
Qualifications: Graduate; Banking certifications preferred
Certifications: Preferred - JAIIB/CAIIB
Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
Ensure accurate account opening/KYC with CKYC uploads and documentation quality
Track service metrics (TAT, FTR, complaints) and implement RCA based fixes
Prepare for audits/inspections; maintain records and resolve observations on time
Cross sell insurance/investments and activate digital banking for all recent customers
Train frontline on process updates and compliance requirements
Inventory management of customer Deliverables and gold loan packets.
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