01Overview
- Ensure timely interest collection and recovery of over dues and asset quality in the branch. - Customer Onboarding - Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers. - Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation. - Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. - Oversee all procedural and legal requirements related to gold auction, returns, notices, etc. - Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction. - Promote and maintain positive relations with both existing and potential customers. - Provide information about Muthoots products or services to prospective customers. - Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, - Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp. - Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp - Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight. - Interact with customers on a regular basis to ensure satisfaction and gain useful feedback. - Engage with customers to identify their needs and suggest suitable products that can benefit the customer. - Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues - Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture. - Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc. - Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS. - Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines. .
