01Responsibilities
Drive below the line activities in the assigned catchment to acquire new customers
Ensure Sales process adherence & desired productivity of Sales Officers
Manage, mentor and motivate the Sales Officers team
Monitor & ensure sourcing of quality savings accounts in terms of product mix and value driven customer -segments
Monitor the quality of sourcing of products to evaluate developmental needs of the sales teams and drive the sales system towards quality standards where risks are well controlled
Manage and improve the customer experience to establish a solid brand for the bank
Spearhead manpower planning, recruitment and training processes for both on-roll and off-roll employees to ensure high performing talent across levels - Sales Officers
Represent customer requirements as a customer advocate to the bank and give inputs to innovating recent and relevant products
Collaborate with other departments and functions to provide best-in-class products and service offerings to the customer
Managerial & Leadership
02Responsibilities
Monitor key parameters on productivity, hiring quality and attrition rates and make necessary improvements
Mentor and coach team members to percolate ethos of customer centricity, innovation, compliance and integrity
Create setting for team to focus on customer centricity and fulfilling customers needs holistically
Attract & retain best-in class talent to meet Bank's rapid growth targets
Educational Qualifications: Graduate - Any
Experience
8 + years of relevant experience in Sales Banking .