01Responsibilities
- Attend incoming calls at the branch, transfer calls, take messages, and provide information to prospects/customers as required
- Manage emails received on the central email ID, including directing, assigning, and responding to queries
- Assign iCABS tickets and coordinate with relevant employees for timely status updates
- Handle invoice-related activities, including forecasting, suspensions, printing, and distribution
- Raise CR (Change Request) tickets for price decreases
- Generate renewal reports and letters for SEs, and process renewals (at existing or revised pricing)
- Raise termination requests through the portal as needed
- Maintain SHE-related documentation, including fumigation certifications and register updates
- Oversee license renewals, ensure compliance, and coordinate for audit readiness
- Prepare incentive calculations for timely submission
- Manage attendance inputs and standard requirements such as mediclaim, contract labour details, and indents
- Prepare and maintain branch customer documentation, including quotations, compliance records, OCCs, POs, warranties, etc.
- Enter receipts and deposit slips in the system and make necessary adjustments on behalf of other branches
- Raise credit note requests in the system as applicable
- Oversee petty cash portal operations and liaise with local banks for related activities
- Maintain conveyance records for technicians
- Upload service dockets for key accounts
- Perform additional tasks as assigned by the Branch Manager, in alignment with branch operations
Key Result Areas:
- Timely and error-free handling of operational tasks
- Accurate documentation and compliance tracking
- Effective coordination across teams and platforms
- On-time submission of reports and invoices
- Proactive support in audits, SHE, and regulatory requirements
Competencies (Skills essential to the role):
- Effective communication skills (Written and Verbal)
- Accuracy in documentation and data entry
- Multi-Tasking
- Time Management
Educational Qualification / Other Requirement:
- Any Graduation degree
- 1- 2 years of experience (based on the designation) required in Back Office Administration
- Preferably from MNC
- Proficient in MS-Office/G-Suite
Role Type / Key working relationships:
- Individual contributor role
- External- Customers and customer representatives
- Internal - Sales, Operations, Business support functions
Interested candidates can email to .
