01Responsibilities
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Preferred Qualifications Prior experience working with Business service partners Experience supporting Ads, Messaging, or Business Platforms. Exposure to CRM, ticketing, and monitoring tools. Experience managing enterprise customer escalations. Knowledge of integration support and onboarding workflows. Key Success Metrics Improved onboarding success rate Faster issue resolution turnaround Higher API and platform reliability Reduced recurring technical issues Increased partner and customer satisfaction .
