01Responsibilities
Product Activations Manually review and process product activation requests within a defined product suite Validate eligibility criteria and ensure all activation guidelines are met Log and document all activation decisions with accuracy and compliance checks Program Maintenance Conduct routine and ad-hoc account reviews for participating non-profits Identify and process account rejections, suspensions, and re-validations based on predefined quality and fraud-risk criteria Document all actions taken in internal systems and escalate questionable cases as per SOPs Support for Initiatives & Special Projects Provide operational support for onboarding new programs or partners Participate in one-time deep-dive investigations into anomalies or specific request categories Collaborate with cross-functional teams to execute special project deliverables tied to product operations, Any Graduation .
