01Overview
Role Overview
At Waybeo, we blend telecom expertise with IT innovation, integrating seamlessly with CRM systems, campaign tools, and enterprise platforms to deliver robust, scalable, and customizable intelligence that drives measurable business impact. As a Business Analyst, you will be responsible for monitoring the health and performance of Waybeo's client accounts through data analysis, reporting, and continuous evaluation. The role involves working extensively with datasets, call recordings, and dashboards to generate actionable insights that enhance decision-making and improve client outcomes.
You will analyze call quality and performance metrics, identify trends and areas for improvement, and create detailed reports using tools such as MS Excel and Power BI. Additionally, you will play a key role in supporting client relationship management by providing insights, ensuring service quality, and contributing to overall customer satisfaction.
Key Responsibilities
Monitor the overall health and performance of Waybeo's client accounts
Analyze call data and inspect call recordings to evaluate call quality
Identify trends, gaps, and improvement areas in customer interactions
Support in monitoring and improving client relationships and engagement
Create and maintain dashboards and reports using Power BI
Prepare periodic reports for internal stakeholders
Use MS Excel for data analysis, validation, and reporting
Highlight anomalies and provide actionable insights
Ensure accuracy and consistency across all reports
Required Skills & Qualifications
Bachelor's degree in a related field12 years of experience in business data analysis, reporting, or similar rolesBasic hands-on experience with Power BIProficiency in MS Excel (pivot tables, formulas, data handling)Strong analytical and observation skills (especially for call quality review)Good communication and interpersonal skillsExposure to SaaS or client-facing environments .
