01Overview
Job Description Senior Manager, Business Analyst (MFIB)
Position:Senior Manager Business Analyst (MFIB)
Department:Product & Communication
Reporting ToHead Product & Communication
Location:Mumbai
Experience:24 Years of relevant experience in the Financial Services sector, preferably Microfinance.
Job SummaryWe are seeking a highly motivated and analytical Business Analyst to join our Product & Communication team. The ideal candidate will possess strong analytical capabilities, experience in the financial services industry, and a passion for leveraging data to drive business decisions.
The role requires working closely with business stakeholders, product teams, and central functions to analyze customer and transaction data, support product initiatives, and deliver actionable insights. Candidates with experience in Microfinance, NBFCs, Banking, or FinTech organizations will be preferred.
The successful candidate will act as a bridge between business and technology teams, ensuring seamless execution of product enhancements, campaigns, and strategic initiatives.
Key Responsibilities
Data Analysis & Business InsightsAnalyze transaction data, customer behavior, and product performance to identify trends, opportunities, and business risks.Develop, maintain, and present dashboards and MIS reports for senior leadership.Ensure data quality, consistency, and accuracy across all reporting systems.Generate actionable insights to support strategic and operational decision-making.Perform ad-hoc analysis to support business initiatives and management requests.
Product SupportAssist in designing workflows and data models for product features, campaigns, and process improvements.Gather and document business requirements from stakeholders.Translate business requirements into:Functional SpecificationsUser StoriesBusiness Requirement Documents (BRDs)Coordinate with internal teams to ensure timely delivery of product features and enhancements.Monitor and evaluate the effectiveness of campaigns, product changes, and process improvements.
Stakeholder ManagementAct as a liaison between business teams and central support functions.Collaborate with Product, Technology, Operations, and Sales teams to drive business outcomes.Communicate project status, risks, dependencies, and mitigation plans effectively.Facilitate meetings, workshops, and requirement-gathering sessions with stakeholders.
Required SkillsTechnical SkillsPythonAdvanced Microsoft ExcelPower BITableauData Analysis & VisualizationDashboard DevelopmentData ModelingMIS ReportingFunctional SkillsBusiness AnalysisRequirement GatheringWorkflow DesignUser Story CreationFunctional DocumentationStakeholder ManagementProduct SupportCampaign AnalysisPreferred Industry ExperienceMicrofinanceBankingNBFCFinTechFinancial ServicesEducational QualificationsBachelor's Degree in:EngineeringFinanceBusiness AdministrationInformation TechnologyRelated DisciplineMBA (Preferred)
Key CompetenciesStrong analytical and problem-solving abilities.Excellent communication and presentation skills.Ability to work with cross-functional teams.Strong attention to detail.Ability to manage multiple priorities in a fast-paced environment.Data-driven decision-making mindset.
Why Join Us Opportunity to work on strategic initiatives in the Microfinance sector.Exposure to Product Management and Business Analytics.Collaborative and growth-oriented work environment.Opportunity to work closely with senior leadership.Competitive compensation and career advancement opportunities.
Preferred Candidate Profile24 years of experience in Business Analysis within Financial Services.Prior experience in Microfinance will be a significant advantage.Hands-on experience with Python, Power BI/Tableau, and advanced Excel.Strong understanding of business processes and stakeholder management.Ability to deliver insights that drive measurable business outcomes. .
