Business Delivery VP (Mumbai)

Date live: 07/24/2026 Business Area: Private Bank Processing Area of Expertise: Change Contract: Permanent Reference Code: JR-0000118730 Join us as Business Delivery VP, where you will drive strategic platform initiatives, lead client lifecycle transformation, and deliver front-to-back service, solutions, and support across the Private Banking India platform. You will partner with business, technology, operations, legal, compliance, and risk teams to implement platform enhancements, regulatory changes, process optimization, and banking proposition initiatives while enhancing the overall client experience. Key Accountabilities: Platform Program Management & Oversight - Provide specialist guidance across platform programmes and projects, including programme definition, requirements analysis, business and technical design, and change control activities. - Ensure clear identification of all impacted stakeholders, establish appropriate engagement models, and drive effective communication throughout programme delivery. - Understand stakeholder expectations, implement governance mechanisms, and conduct regular reviews to ensure successful outcomes. - Identify, manage, and escalate programme risks and issues while implementing robust change control processes. - Conduct regular platform architecture reviews and develop both short-term and strategic technology roadmaps. Client Lifecycle Delivery - Support Front Office teams with sales, relationship management, and implementation of regulatory and business-driven process changes impacting clients. - Lead and participate in change initiatives and process improvement programmes aimed at reducing complexity and enhancing the client experience. - Identify process gaps and drive process re-engineering, automation, and best practice sharing across locations. - Manage enhancements to client reporting platforms across both digital and paper-based channels. - Drive consistency, scalability, and operational efficiency across the client lifecycle. - Support the implementation of enhanced products and value propositions that improve client experience and support business growth. Banking Proposition Management - Own COO-related responsibilities for the Banking proposition within the Private Banking India platform. - Manage delivery, compliance, and client-focused solutions across CASA, deposits, escrow, and payment products. - Take end-to-end ownership of banking processes from ideation through implementation. - Support product governance activities and regulatory updates in line with RBI and SEBI requirements. - Partner with Private Bankers and clients to deliver tailored banking solutions. - Lead regulatory interpretation, exception approvals, and internal policy alignment. - Drive pricing strategy, product positioning, and competitor benchmarking. - Collaborate with Treasury, Legal, Risk, Compliance, Operations, and Technology teams. - Prepare client-facing documentation and present recommendations to senior leadership. Business Support - Partner with Control teams to provide procedural guidance and support to Front Office teams. - Maintain Front Office procedure manuals in collaboration with the Head of Client Servicing and ensure alignment with internal and external policy changes. - Coordinate cross-functional client activities to deliver customized transaction solutions. - Work with Legal and Compliance on client-facing documentation and communications. - Manage client collateral inventory and ensure appropriate stock levels. - Maintain intranet content related to Front Office processes and documentation. - Support Business Continuity Management (BCM) activities, including business continuity planning and testing. To be successful in this role, you should: - Be highly delivery-focused with a strong change and continuous improvement mindset. - Demonstrate excellent stakeholder management and relationship-building capabilities across business and technology functions. - Possess strong project management and programme governance skills. - Be able to manage multiple priorities while delivering high-quality outcomes under tight deadlines. - Have strong analytical, problem-solving, and decision-making capabilities. - Exhibit excellent written and verbal communication skills with the ability to influence stakeholders at all levels. - Be comfortable working in a dynamic setting with global stakeholders across multiple time zones. Essential Skills/Basic Qualifications: - Proven track record in technology-intensive Business Process Design and Analysis within the BFSI domain. - Demonstrated experience in Project Management and Client Service Delivery. - Strong ability to communicate and influence Senior Management and global stakeholders. - Practical understanding of relevant regulatory and legal frameworks. - Graduate in any discipline. Desirable Skills/Preferred Qualifications: - Knowledge of emerging technologies and their business applications. - Good .