01Overview
We are seeking a skilled MIS professional with experience in Advance Excel, Power BI, MS-SQL, and Zoho Analytics, to join our team. You will be responsible for transforming data into actionable insights to drive business decisions. This role requires a deep understanding of data analytics and visualization techniques.
Roles & Responsibilities
Prepare and publish daily dashboards and visual reports using tools such as Excel, Power BI, and Zoho Analytics for management and stakeholders.
Prepare various reports related to the Customer Service department, including SL, SR Ratio, Repeats, FTR and In-process cases, Monthly Review Deck, Monthly KRA, and Ad-hoc requirements.
Ensure timely and accurate dissemination of reports and data to relevant stakeholders.
Collaborate with the Data Engineering team to create current data pipelines and enhance or update existing ones for optimized reporting.
Collaborate with stakeholders to understand their data requirements and deliver tailored reporting solutions to meet business needs.
Present complex data insights in a explicit, concise, and actionable manner to stakeholders at all levels of the organization.
Identify opportunities for automation, streamline reporting processes, and optimize the generation and distribution of reports.
Qualifications:
Minimum graduation
Requirement:
Minimum 3 years of experience working in MIS or a similar role with solid proficiency in Power BI for dashboard development and data visualization.
Deep understanding of data analysis, visualization techniques, and proficiency in Advanced Excel with Power Pivot, Power BI, MS-SQL/CSV using data modeling, and Zoho Analytics.
Excellent analytical and problem-solving abilities with a keen attention to detail. .
