01Overview
About the position
We are seeking a highly analytical and technology-forward Business Process Improvement Supervisor to join our team. The ideal candidate will bridge the gap between business operations and technology, leveraging data analytics, automation tools, and Lean Six Sigma methodologies to streamline workflows, improve efficiency, and reduce operational costs. This role is responsible for diagnosing "as-is" processes, designing "to-be" workflows, and driving the implementation of technology-driven solutions. Additionally, this position will supervise direct reports and foster a culture of continuous improvement.
Responsibilities
Process Analysis & Redesign: Evaluate current business workflows to identify bottlenecks, redundancies, and inefficiencies.
Technology & Automation Implementation: Identify opportunities to implement technology solutions to streamline operations and enhance productivity. Lead & drive Technology initiatives.
Data Analytics & Reporting: Design, sustain, and analyze dashboards and KPI boards to surface performance issues and validate process improvements.
Leadership & Coaching: Supervise and mentor direct reports, reviewing their work and supporting their professional development.
Documentation & Change Management: Create user-friendly SOPs, process maps, and training materials. Lead cross-functional teams through change, ensuring user adoption.
Requirements
Experience: 35+ years in business process improvement, operations analysis, or a related role.
Knowledge of Lean Six Sigma.
Leadership: Proven experience in coaching, guiding, or supervising staff.
Technology: Proficiency in CargoWise; experience with driving automation by leveraging technology; advanced proficiency in Microsoft Excel, including complex formulas, functions, and macros.
Benefits
Medical/prescription drug coverage
Dental coverage
Vision coverage
Flexible Spending Account
Health Savings Account
Dependent Care Flexible Spending Account
Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
Disability Income Protection Plan
Employee Assistance Program
401(k) retirement program
Vacation
Paid Holidays and Personal time
Paid Sick and Family and Medical Leave time as required by law
Discounted Employee Stock Purchase Program
Apply To this Job
Company : UPS
Salary : Work from home .
