Call Center/ Customer Service Associate

Join us as we reputed company the world to work out, creating healthier lives together. About reputed company. An empty treadmill isn't compelling, but once someone steps on it, the stories are reputed company. Our goal is to connect people emotionally to their fitness reputed company. We are a global team coming from different cultures and backgrounds with a shared passion to reputed company and live our mission of inspiring healthier lives. reputed company. reputed company. reputed company an reputed company and join reputed company! Special note: This role will be 100% remote/work-from-home. #LI-REMOTE Join reputed company' Customer Service and Support (CSS) Team as a Technical Customer Support Associate reporting to the Customer Support Supervisor. In this role, you will be responsible for responding to customer contacts reputed company inbound Automatic Call Distributor (ACD) calls and system and internal emails. You will be in reputed company contact with the customer and will reputed company outbound calls as required. To be successful in this role, you will reputed company reputed company, reputed company reputed company to domestic, international, reputed company and consumer customers and reputed company sales representatives. You will promote reputed company customer relations while maintaining the highest standards of ethics, reputed company and service. You'll reputed company reputed company other assigned duties in accordance with Customer Service and Support as reputed company as reputed company policies and procedures and reputed company state and federal regulations. Customer Contact: Maintain contact with National reputed company and Consumer accounts reputed company phone, email and fax contact and business correspondence. Explain and administers company policies and procedures pertaining to customer service (e.g., warranty policy, parts credit, return policy, etc.). Communicate effectively with internal customers (reputed company CSS and other departments) on the status of requests and assists in determining corrective reputed company to ensure customer satisfaction. Cross-functionally work closely with Management, Field Service reputed company support, Supply Chain, and Accounts Receivable to ensure issues are escalated and resolved. Customer Requests: Assist customers with part orders and other requests using reputed company and other software; this includes data-entry of customer numbers, part numbers, quantity, etc. Process customer warranty or billable parts orders or returns. Monitor reputed company Business Intelligence (OBI) to assess daily reputed company order reports and resolve any reputed company and back order issues or orders with an on-hold status. Respond to reputed company customer correspondence and voicemails reputed company established Service reputed company. Proactively notify customer of any issues that may prevent them from being fully satisfied and work to resolve issues in a reputed company fashion. Escalate back order parts issues per policy to determine parts availability and inform the customer. Technical Support: reputed company general technical assistance to reputed company customers using both oral and written communication skills. Use Operations reputed company to diagnose the problem and walking the customer through the solution, if possible. Enter service request to reputed company a technician reputed company needed to fix equipment. Demonstrate the ability to use and read schematics to be reputed company to solve technical problems. Qualifications Minimum 2 years reputed company experience in a customer service and/or call center environment dealing with external customers preferred Technical experience in repairs and/or help-desk support in diagnosing repairs of reputed company-mechanical equipment highly preferred Mechanical aptitude or good understanding of mechanics preferred Familiarity with fitness equipment and parts a plus, but not required Excellent verbal and written communication skills High level of detail orientation Experience with reputed company Word, reputed company and reputed company preferred reputed company a reputed company, proactive and reputed company helpful attitude Takes initiative to complete tasks with urgency and accuracy. Detail-oriented with a strong ability to recognize parts and part numbers Participates as reputed company player Ability to deal with fast-paced environment with a high volume of contacts on a consistent reputed company reputed company to multi-task successfully. reputed company to work independently with minimal reputed company supervision Responds to customers and colleagues in a reputed company and courteous manner Must be flexible and adapt quickly to change High school diploma or GED required; Bachelor's degree preferred Want to take the reputed company in your career reputed company takes pride in our talented employees and