01Responsibilities
Develop objectives for the call centers day-to-day activities.
Work effectively and performance annually or on an at-need basis.
Answer all incoming calls and route them to the appropriate department/employee, answer customers' queries, and provide information on procedures, packages, specialties, timings of the consultant etc.
Ensure all standard protocols set by organization are maintained
Respect and maintain the privacy and dignity of patients, assure client confidentiality at all times
Organizing and maintaining patient records, consent forms, payment forms, etc.
Drive Online Appointments and promote marketing campaigns as directed, Adhere strictly to zero tolerance policy as framed by the management.
Job Types: Full time, Permanent, Fresher
Salary: 15,000.00 - 25,000.00 per month
Schedule:
Day shift
Night shift
Rotational shift
Weekend availability
Ability to commute/relocate:
Kochi, Kerala: Reliably commute or planning to relocate before starting work (preferred)
Education:
Bachelor's (preferred)
Experience:
Technical support: 1 year (preferred)
tele sales: 1 year (preferred)
total work: 1 year (preferred)
Language:
English (preferred)
Shift availability:
Night Shift (preferred)
Day Shift (preferred)
Overnight Shift (preferred)
Work Location: In person .
