01Key Responsibilities
Handle inbound and outbound customer calls and respond to emails/messages.
Assist customers with inquiries, complaints, and service-related issues.
Provide accurate product/service information and resolve problems effectively.
Coordinate with internal departments (operations, logistics, etc.) to resolve customer concerns.
Maintain up-to-date records of customer interactions and transactions.
Follow communication procedures, guidelines, and policies.
Escalate unresolved issues to the appropriate internal teams.
Achieve individual and team performance targets.
02Requirements
Minimum qualification: Graduate in any discipline.
Excellent verbal and written communication skills in English (Hindi preferred).
Strong problem-solving skills and attention to detail.
Ability to multitask and manage time effectively.
Proficiency in basic computer applications (MS Office, email, CRM tools).
Customer-oriented attitude with a passion for service excellence.
Job Types: Full-time, Permanent, Fresher
Compensation: 16,000.00 - 18,000.00 per month
Benefits:
Cell phone reimbursementHealth insuranceProvident FundLanguage:
Hindi (Required)Work Location: In person .
