01Overview
Location: Gurugram, India Department: Telesales Company: Our Shopee India Experience: 3-5 years Joining: Immediate Joiners Preferred Note: Only candidates with proven experience managing teleshopping call center teams and hands-on expertise in product sales (as opposed to service sales) will be considered.About the RoleOur Shopee India is looking for a Call Center Team Lead Telesales to manage and drive performance within our outbound telesales team. If you have experience in teleshopping or telemarketing-based call centers and know how to coach, motivate, and lead a team to hit aggressive sales targets, this is your opportunity to grow in a fast-paced e-commerce environment.Key ResponsibilitiesSupervise a team of telesales agents to ensure daily targets are achieved.Monitor outbound calls, sales conversions, and lead follow-ups.Conduct coaching, training, and performance reviews for team members.Maintain adherence to telesales scripts, compliance, and call quality standards.Collaborate with cross-functional teams (Marketing, Customer Service, Logistics).Prepare and share performance reports with the Telesales Manager.Key MetricsSales Conversion Rate (Team Target: 1015%)Lead Follow-up & Utilization (100%)Revenue per AgentAgent Attendance & ProductivityCall Quality & Compliance ScoresWhat Were Looking For3-5 years of experience in telesales/call center roles, with 12 years in a team lead position.Must have worked in teleshopping or similar outbound sales environments.Strong leadership, coaching, and communication skills.Proficiency with CRM tools and call center systems.Fluent in English (regional languages a plus).What Youll GetCompetitive Salary + High-Performance Incentives Health Insurance & Travel Allowance Monthly & Annual Bonus Programs Growth Opportunities in a Leading E-commerce Brand Collaborative & Multicultural Work Culture Interested Send you resume to : shivangi.tanwar@ourshopee.com .
