01Overview
We are looking for a customer-focused and enthusiastic Call Centre Executive to handle inbound and outbound customer calls. The ideal candidate should possess excellent communication skills, a professional attitude, and the ability to resolve customer queries efficiently while ensuring a high level of customer satisfaction.
Experience
Freshers or Experienced (Prior experience in a call centre or customer support role is an added advantage)
Qualification
Bachelor's degree in any discipline
Excellent verbal communication skills
Basic computer knowledge and proficiency in MS Office
Key Responsibilities
Handle inbound and outbound customer calls in a professional and courteous manner.
Process customer orders and respond to inquiries by providing accurate information about products and services.
Follow up with customers regarding pending orders, queries, service requests, and order updates.
Maintain accurate records of customer interactions, orders, and call details.
Coordinate with internal teams to ensure timely processing and resolution of customer requests. Deliver exceptional customer service and ensure a high level of customer satisfaction.
Compensation: From 12,000.00 per month
Work Location: Hybrid remote in Kochi, Kerala .
