01Key Responsibilities
Monitor and audit telesales calls for Motor Insurance.
Evaluate communication, compliance, product knowledge, and process adherence.
Provide feedback and coaching to improve agent performance.
Maintain quality scorecards, audit reports, and compliance records.
Identify quality gaps and recommend corrective actions.
Coordinate with Operations and Training teams to improve process quality.
Participate in quality calibration sessions.
Eligibility:
Graduate (Any Discipline)
Minimum 1 year of experience as a Quality Analyst in a Sales Call Quality team
Experience in Insurance processes preferred
Valuable knowledge of IRDAI compliance guidelines
Strong communication, analytical, and listening skills
Basic to Advanced MS Excel knowledge preferred
Interested candidates can share their updated resume at: pragti.saxena@cielhr.com .
