01Key Responsibilities
Technical Expertise: Developing a comprehensive understanding of SolidCAM including features, capabilities, version upgrades, simulations and integrations.Sales Support: Collaborating with the sales team to deliver technical support and presentations that showcase the benefits of SolidCAM subscriptions and additional modules to existing customers.Customer Consultation: Creating value for our customers by understanding their specific manufacturing requirements and recommending tailored solutions that align with their needs.Training and Support: Providing training sessions and technical support to customers post-implementation, ensuring they maximize the value of their SolidCAM subscription and their current machining processes.Feedback Loop: Connecting between customers and our Sales team, providing valuable feedback and insights to drive continuous improvement of SolidCAM offerings.Training and Documentation: Developing training materials and documentation for customers regarding subscription features, benefits, and best practices
Required Skills and Qualifications:
Bachelors degree in Mechanical Engineering or Diploma in Mechanical Engg.Proven experience (5-6 years) in a technical role within the manufacturing industry, specifically with CAM software.Proficiency in CAM software platforms (e.g., SolidCAM, Autodesk CAM, Mastercam, Siemens NX CAM) and related technologies.Excellent presentation and communication skills, with the ability to articulate complex technical information clearly and effectively to both technical and non-technical audiences a must!Ability to understand and analyze customer requirements and translate them into effective solutions a must!Management skills like the ability to manage multiple customer engagements simultaneously and deliver on-time solutions.
Preferred Qualifications:
Experience with CAD/CAM Software and CNC machining processes.Familiarity with CAM software solutions and their advantages in modern manufacturing environments.Previous experience in a customer-facing role, providing technical support or consultancy services.Excellent communication skills, both verbal and written, with the ability to effectively present technical information to diverse audiences.Ability to work independently as well as part of a team, with a proactive and customer-centric approach. .
