01Overview
Job Title: Cash Management AnalystShift Timing: 10:30PM-7:30 AMExperience Required: 1.5-3YearsRequires 5days Working from Office.Interview Mode: Inperson InterviewJob Description:Reconciliation, book keeping, balance sheet, forecasting, treasury / vault management, Excel is mandatory.Key ResponsibilitiesDevelop and maintain strong knowledge of cash management principles, processes, and regulatory requirements.Provide end-to-end cash management support for an assigned region (approx. 250 ATMs; $510M monthly throughput).Cash Operations & MonitoringMonitor daily ATM and customer performance, ensuring adherence to SLAs and KPIs.Analyse transaction data to identify trends, performance gaps, and opportunities for optimization.Proactively manage cash levels to prevent outages, including identification and resolution of cashout risks.Initiate fund transfers and drawdown requests between funding and correspondent bank accounts.Dispatch cash handlers or service personnel for replenishment, maintenance, or issue resolution as required.Forecasting & ReportingDevelop and adjust cash demand forecasts based on usage patterns and operational requirements.Track actual vs. forecasted usage and implement corrective actions.Produce monthly performance reports with insights and recommendations for stakeholders.Vendor & Stakeholder ManagementLiaise with cash-in-transit (CIT) providers to optimize replenishment schedules and service delivery.Support new customer onboarding and ensure smooth operational integration.Act as a point of contact for customer issues, ensuring timely resolution or escalation.Issue Resolution & Continuous ImprovementInvestigate ATM downtime, transaction issues, and carrier discrepancies (overages/shortages).Identify root causes of low-performing terminals and implement corrective actions.Recommend and implement service improvements to enhance customer experience and operational efficiency.Documentation & ComplianceEnsure procedural manuals and operating documentation are accurate and up to date.Adhere to company policies, accounting standards, and regulatory requirements.Team Support & LeadershipProvide second-level support and guidance to junior team members.Coach and mentor coordinators on cash optimization and operational best practices.Offer coverage during peak workloads or team absences.Act as deputy for Senior Cash Analyst/Manager when required, serving as first point of contact.Support team performance by contributing to workload planning, direction, and motivation.Projects & InitiativesParticipate in and support special projects and process improvement initiatives.Collaborate with leadership to develop and implement strategies that enhance service delivery and operational efficiency.Required Skills:Technical & Functional SkillsCash Management & ATM OperationsCash Forecasting & Demand PlanningTransaction Monitoring & Performance AnalysisBanking Operations (fund transfers, drawdowns, reconciliations)SLA / KPI Management & ReportingVendor Management (Cash-in-Transit providers)Incident & Problem ManagementRoot Cause AnalysisFinancial Data AnalysisReconciliation & Discrepancy Investigation (overages/underages)Analytical SkillsData Analysis & InterpretationTrend Identification & Performance OptimizationForecast Accuracy Management (Actual vs Forecast)Decision-Making Based on Data InsightsTools & SystemsAdvanced Microsoft Excel (pivot tables, formulas, data analysis)Reporting & Dashboard Tools (e.g., Power BI, Tableau optional but preferred)ATM Monitoring / Cash Management SystemsBanking / Treasury PlatformsOperational & Process SkillsProcess Improvement & OptimizationDocumentation & SOP ManagementRegulatory Compliance AwarenessOperational Risk ManagementCommunication & Stakeholder SkillsStakeholder Management (internal teams, clients, vendors)Customer Issue Resolution & Escalation HandlingStrong Verbal & Written CommunicationCross-functional CollaborationLeadership & Behavioural SkillsTeam Support & MentoringAbility to Deputize / Act as Point of ContactTime Management & PrioritizationProblem-Solving MindsetAttention to DetailAbility to Work Under Pressure / Meet DeadlinesAdaptability & Continuous Learning .
