Cashless TPA help desk executives

Company Description MedsCred is a technology-driven platform focused on empowering patients across India with a seamless healthcare and financial journey. The company simplifies and accelerates access to financial support for healthcare expenses by streamlining medical insurance claims and medical loans. Its user-friendly tools help individuals manage and optimize health-related finances with greater clarity and confidence. MedsCred is committed to promoting financial well-being and peace of mind during health challenges. Team members join a mission-driven environment that aims to build a healthier and more financially secure nation. Role Description This is a full-time remote role for Cashless TPA Help Desk Executives. In this position, team members respond to patient and partner inquiries related to cashless medical insurance claims, policy coverage, and documentation requirements through phone, email, and chat. They assist in verifying patient eligibility, coordinating with third-party administrators (TPAs), and guiding users through claim submission and resolution steps. Executives log and track issues, escalate complex cases to the appropriate internal teams, and follow up to ensure timely updates and closure. The role involves maintaining accurate records in support systems, adhering to service-level timelines, and delivering clear, empathetic, and professional communication to all stakeholders. Qualifications Candidates should possess strong Help Desk Support and Customer Service skills to handle inquiries and support patients and partners effectively. Candidates should possess Technical Support and Troubleshooting skills to resolve platform-related issues and guide users through basic technical challenges. Candidates should possess excellent Communication skills, including clear spoken and written communication in English and relevant regional languages. Candidates should possess good organizational and time-management abilities to manage multiple cases, maintain accurate records, and meet response timelines. Candidates should possess proficiency with computer applications, CRM or ticketing tools, and online communication platforms. Relevant experience in health insurance, TPAs, hospitals, or finance-related customer support is beneficial. .