01Responsibilities
A 24x7 shift based schedule to continuously monitors the alert queue
Triage security and device alerts
Receives phone calls from clients and create necessary ticket for the incident or request and channel it to the required team for action
Collects data and context necessary to initiate investigation over to level 2 security analysts
Follows alerts and incidents playbooks/runbooks
Responsible for maintaining access to all security tools required for security investigation
Primarily responsible for security monitoring, detection, response and client care
Ensure incident identification, assessment, reporting, communication, mitigation and monitoring
Ensure compliance to SLA, process adherence and process improvements to achieve operational objectives
Revise and develop processes to strengthen the current Security Operations Framework, review policies and highlight the challenges in managing SLAs
Coordination with stakeholders, build and maintain positive working relationships with them
Experience & Skills:
Proficient in Incident Management and Response
Experience in security device management and multiple SIEM platforms
In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management, etc.
Experience in MSSP environment
Knowledge of various operating system flavors including but not limited to Windows, Linux, Unix
Knowledge of applications, databases, middleware to address security threats
Proficient in preparation of reports, dashboards and documentation
Excellent communication and leadership skills
Experience in performing vendor management
Ability to handle high pressure situations with key stakeholders
Good Analytical skills, Problem solving and Interpersonal skills
CISSP and GIAC certifications preferred
A demonstrated commitment to valuing differences and working alongside diverse people and perspectives
Qualifications:
A Bachelor's Degree is a relevant area of study with a preference for Computer Science or Computer Engineering
Minimum of 4-8 years in Information Technology
Minimum of 4-8 years in Information Security
A Bachelor's Degree is a relevant area of study with a preference for Computer Science or Computer Engineering
Travel Requirements
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Job Posting End Date .
