Certinia Salesforce Administration (Pune)

Company : Visdin Solutions Job Title: Certinia Salesforce Administrator Location: Pune, Maharashtra, India Employment Type: Contract to Hire Department: IT/Software Administration Job Summary The Certinia Salesforce Administrator will be responsible for the configuration, administration, and optimization of the Certinia (formerly FinancialForce) PSA platform and Salesforce Lightning environment. This role involves designing workflows, managing security, troubleshooting issues, and collaborating with stakeholders to drive platform enhancements. The ideal candidate will have strong technical skills, a problem-solving mindset, and experience in supporting end-users. Key Responsibilities - System Configuration & Automation: - Design and implement workflows, customizations, and automations (e.g., flows, validation rules, approval processes). - Manage data quality, including resolving issues and performing data imports using tools like Data Loader. - Security & Maintenance: - Maintain user setup, roles, profiles, permissions, and system integrity. - Plan and execute platform upgrades, new feature implementations, and sandbox management. - Support & Collaboration: - Provide technical support for Certinia PSA, including troubleshooting and user training. - Collaborate with stakeholders to prioritize enhancements and manage the development lifecycle. - Reporting & Documentation: - Create and maintain reports/dashboards to track KPIs and monitor data quality. - Document processes and provide end-user guidance. - Continuous Improvement: - Evaluate recent Certinia/Salesforce releases for opportunities and impacts. - Recommend third-party apps to enhance platform functionality. Required Skills & Qualifications - 3-4 years of Salesforce Lightning (Sales Cloud) administration. - 2+ years of Certinia (FinancialForce PSA) experience. - Hands-on experience with flows, validation rules, and approval processes. - Proficiency in Data Loader and Excel. - Certifications: - Salesforce Administrator Certification (minimum). - Nice-to-have: PSA System Admin, Salesforce Advanced Admin, or Platform Developer 1 certifications. - Soft Skills: - Excellent written and verbal communication. - Strong problem-solving and stakeholder management abilities. .