01Key Responsibilities
- Coordinate and Manage Deployments: Oversee and execute deployment activities for customers and development environments, ensuring alignment with service contracts and organizational standards.
- Release Planning: Create, plan, and manage release calendars and schedules for site and production deployments.
- Documentation: Develop deployment documentation, runbooks, release notes, rollback scenarios, and maintain process/procedure documentation.
- Risk & Impact Assessment: Perform risk analysis and deployment impact assessments at component and subsystem levels.
- Test & Preparation: Prepare test environments, align test schedules, and manage deployment rehearsals and rollbacks with deployment and test engineers.
- Execution & Monitoring: Lead the execution of deployments in production environments, monitor system behavior during smoke tests/post-deployment validation, and ensure planning is met.
- Stakeholder Coordination: Communicate and coordinate with internal and external stakeholders (ITSDM, site teams, T&D; team, management, service desk, product development, etc.) regarding all deployment and change activities.
- Issue Management: Escalate issues to Service Management during deployments, coordinate escalations, and implement mitigation actions for potential delays.
- Change Control: Facilitate Change Advisory Boar .
