01Key Responsibilities
Investigate Reg-E
related consumer disputes with multiple transactions primarily debit card
transactions.
Handle end-to-end
case management, including intake, research, and resolution of Reg-E claims
within regulatory timeframes.
Review
transaction history, merchant data, and any supporting documentation to
determine liability.
Ensure compliance
with Reg-E guidelines while managing cases where provisional credit is not
provided.
Document findings
clearly and accurately in the case management system.
Communicate with
internal departments and external parties (e.g., merchants, processors) for
further investigation when required.
Identify patterns
of fraudulent activity and escalate suspicious cases for further review.
Maintain high
standards for accuracy, compliance, and productivity.
Key Skills &
Competencies:
Positive
understanding of US banking processes, espe .
