01Overview
Company Details Upcover is an Australia-based insurtech transforming the way small businesses, startups, and freelancers secure insurance. By leveraging modern technology and deep partnerships with leading carriers, Upcover provides instant quotes, transparent pricing, and coverage tailored to unique professional needs. Its platform reduces the time, cost, and friction of insurance, helping businesses stay protected while focusing on growth.
As a Claims Specialist , you'll play a critical role in delivering a seamless, empathetic, and efficient claims experience for our customers. You'll work closely with customers, insurers, underwriters, and internal teams to manage claims end-to-end from first notification through resolution.
Manage insurance claims from First Notice of Loss (FNOL) to final resolution
Act as the primary point of contact for customers during the claims journey
Review claim documentation for completeness, accuracy, and policy coverage
Clearly explain claim outcomes, timelines, and next steps to customers
Track claim progress and ensure timely follow-ups and closures
Maintain accurate records in internal systems and CRM tools
Adhere to compliance, regulatory, and insurer-specific guidelines
Fully remote
Ability to manage multiple claims and priorities simultaneously
Comfort working with digital tools, dashboards, and documentation
Experience Guidelines (Flexible)
Experience handling insurance claims (health, motor, commercial, or B2B preferred)Comfortable managing claims end-to-end with minimal supervisionStrong claims expertise with exposure to complex casesExperience working with insurers, TPAs, or underwriting teamsExperience with Australian insurance is a plus, but not mandatory we'll train you. .
