01Key Responsibilities
Claims Management
Register and process corporate insurance claims in a timely manner.
Liaise with insurers, brokers, loss adjusters, and third parties to manage claims end-to-end.
Ensure proper documentation and adherence to internal controls and regulatory requirements.
Analysis & Reporting:
Analyze claim trends and provide insights to risk, legal, and finance teams.
Prepare detailed MIS reports and dashboards on claims status, turnaround time (TAT), loss ratios,
etc.
Stakeholder Coordination:
Work closely with internal teams (legal, operations, HR, finance) to gather facts and documents.
Provide guidance to business units on claims process and policy coverage.
Policy & Compliance:
Ensure claims are managed in accordance with policy terms, SLAs, and legal guidelines.
Participate in periodic claims audits and risk assessments.
Continuous Improvement:
Suggest improvements to the claims management process and documentation standards.
Maintain knowledge of changing insurance regulations and industry best practices.
Qualifications & Skills:
Bachelors degree (mandatory); Masters degree or insurance certifications (like CII, IRDA, AICLA)
preferred.
38 years of relevant experience in corporate/general insurance claims.
Strong understanding of policy wordings and claim procedures across multiple lines.
Proficiency in MS Excel, claims software/CRM tools.
Excellent communication, negotiation, and analytical skills.
Ability to work under pressure and meet tight deadlines.
Familiarity with insurer portals and TPA coordination.
Legal background or exposure to litigation-related claims is a plus.
Preferred Experience:
Experience handling group health, property damage, business interruption, marine, or liability
claims. .
