01Overview
Role PurposeTo lead and strengthen the Commercial Claims function by driving efficient processes, ensuring regulatory compliance, and delivering superior service standards.Key ResponsibilitiesDesign and implement robust claims management processes with a focus on continuous improvementConduct process audits, reviews, and performance evaluationsPartner with internal teams and external stakeholders to ensure smooth claim operationsDefine, monitor, and improve service standards and turnaround times (TATs)Develop and manage MIS dashboards, reporting systems, and analyticsDrive business reviews and provide actionable insights to leadershipLead market engagement initiatives to enhance brand positioning and benchmark competitionAnchor and coordinate technical trainings and capability-building programsEnsure compliance with regulatory requirements and timely submissionsCandidate Profile810 years of experience in claims management (Property & Marine lines)Strong understanding of commercial insurance claims processesExcellent analytical and investigative capabilitiesProven ability in stakeholder management and cross-functional collaborationStrong negotiation and decision-making skillsHigh orientation towards process excellence, compliance, and governanceInnovative thinker with a learning and growth mindset .
