01Overview
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Claims Processing Analyst
ARDEM Data Services Private Limited
UNIT No B-1/ 5th Floor 504 & 505 DLF MY PAD, Vibhuti Khand Gomti Nagar, Lucknow 226010, India
Telephone: View phone number on foundit.in
Email: [HIDDEN TEXT]
Position: Claims Processing Analyst
Experience: US Logistics Claims Analyst (1-2 Years Experience)
Location: Remote (Work From Home)
Shift: Permanent Night Shift | 5:00 PM 2:00 AM (IST)
5 Days Working
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Join ARDEM
ARDEM is a leading Business Process Outsourcing (BPO) organization delivering high-quality data processing and business transformation services to global clients.
We are looking for detail-oriented professionals with 1-2 years of experience in US Logistics or Claims Processing who are passionate about quality, analytical thinking, and delivering exceptional customer outcomes.
If you have experience processing logistics claims, working in night shifts, and maintaining high-quality standards, we'd love to hear from you.
Position
Claims Processing Analyst
Experience
~1-2 Years of experience in:
US Logistics Claims ProcessingFreight ClaimsTransportation ClaimsInsurance ClaimsShipment Exception ProcessingMandatory experience working in Night Shift
Role Summary
As a Claims Processing Analyst, you will be responsible for reviewing, validating, processing, and resolving claims while ensuring complete accuracy, adherence to Standard Operating Procedures (SOPs), and timely delivery.
The role requires excellent analytical ability, documentation review, email management, customer communication, and problem-solving skills.
Key Responsibilities
Claims Processing
Review, validate, and process freight, shortage, damage, delay, and transportation claims.
Verify supporting documents including:
Bill of Lading (BOL)
Proof of Delivery (POD)
Freight Invoices
Shipment Records
Supporting Evidence
~ Ensure every claim complies with client guidelines and internal SOPs.Documentation & Validation
Review claim documents for completeness and accuracy.
Identify missing documentation.
Verify shipment details.
Detect inconsistencies and exceptions.
Maintain complete audit-ready documentation.
Client Email Management
Manage client mailboxes efficiently.
Prioritize incoming requests.
Assign claims appropriately.
Respond professionally to client communications.
Escalate issues whenever required.
Operational Excellence
Meet daily production targets.
Achieve required Turn Around Time (TAT).
Ensure quality targets are consistently achieved.
Maintain complete process documentation.
Follow all compliance requirements.
Cross Functional Coordination
Coordinate with:
Operations Team
Quality Team
Carriers
Client SPOCs
Management Team
Required Qualifications
Bachelor's Degree (Mandatory) except BA
Technical Skills
Candidates should be comfortable working with:
MS Excel
MS Word
Outlook
Email Management
Data Validation
Documentation Review
Preferred Experience
Experience in one or more of the following domains:
Insurance Claims Processing
Healthcare Claims Processing
Performance Expectations
The Successful Candidate Should Consistently Achieve
100% On-Time Delivery100% AccuracyCompletion within defined Cycle TimeMeet Productivity (PPH) TargetsMeet Turn Around Time (TAT)Follow Client SLAsZero Negative Client FeedbackZero Internal EscalationsExcellent Attendance RecordNo Unplanned AbsencesContinuous Learning Mindset
Employee Benefits
Permanent Work From Home Opportunity
Five-Day Working Week
Fixed Night Shift
Performance-Based Career Growth
Learning & Development Programs
Leadership Development Opportunities
Structured Training Programs
Exposure to International Clients
Stable Long-Term Career
Employee Recognition Programs
Friendly & Collaborative Work Culture
Opportunity to work with Global Logistics Clients
System Requirements
Candidates must have:
Windows Laptop/DesktopIntel Core i5 Processor or aboveMinimum 8 GB RAM14 Full HD ScreenStable Broadband Internet (100 Mbps or above)AnyDesk InstallationDedicated Work Environment for Night Shift .
