01Responsibilities
- Analyze details to determine appropriate action needed in term of processing the transactions.
- Efficiently and effectively process work to meet or exceed production expectations
- Perform assigned work accurately to meet or exceed quality expectations that results in increased client satisfaction and profitability for PFG
- Improve personal effectiveness that positively impacts work, setting and enhancement of skills
- Develop partnerships among peers and those supported to increase ownership of work and sustain an efficient process
- Compliance to PGS policies and Flexibility as per business needs
- Perform other job-related duties, other processes within the BU or special projects as required or as assigned by superior
- Prioritizes workload to ensure financial, urgent and rush requests are processed timely.
- Takes ownership of individual production results to increase work credit consistently to achieve high results, thus contributing to department efficiency results.
- Helping Trainer/ Leader to do analysis of error trends and root cause analysis of the defects.
- Domain knowledge enhancement
- Proactively communicates with backup on out of office situations.
Qualifications:
- Minimum of 1-3 years experience in back office. Insurance -Domestic Insurers / abroad, experience in Claims processing of Health Insurance / Life and disability claims/ Underwriting experience preferred.
- Typing test - 25 to 30 Wpm, 98% accuracy
- Typing test - 35-40 Wpm (Numeric), 98% accuracy
- Good written and verbal communication skills
- Ability to work in Rotational shifts. .
