POSITION OVERVIEW
This role required to reach workshop and find out the documents, damages happened to the vehicle and distribute the advantages according to the vehicle segment; Negotiate with the dealers to reduce the cost. Finalizing And examining the claims advantages of customer in order to create satisfactory bridge between organization and customer.
ROLE AND RESPONSIBILITIES
Closing Ratio/Minimize cost : Negotiate with dealers ; Avoid cost wastage in workshops; Regular training of claims policies ; Faster settlements
Re-open ratio/Segmentation of vehicles: Separating the Claims according to Vehicles and minimizing the expenses
Repair claims: Timely follow up with agent; visit the workshop within 48hrs of receiving the claim and follow up within 2days.
Maintain the Hygiene/TAT(Total Around Time) : Proper evaluation on customer claims ; Claims should be closed within defined TAT (i.e.; Approval or rejection)
Sort out claims related issues according to Regulations.
EDUCATION & EXPERIENCE REQUIREMENTS
Diploma or BE in Mechanical or Automobile engineering
Min 01 experience in motor claims handling/Surveyor in a General insurance company. .
