01Overview
Employment Type: Permanent, Full-time
Work Mode: Hybrid Model / Remote
Location: Kochi, India
Work Schedule: Rotational Shifts (24/7)
Your Mission:
Provide professional support to customers regarding technical data and application-specific questions about our software applications, primarily through email. Handle customer inquiries efficiently and ensure timely and accurate responses. Forward inquiries to the internal department responsible and coordinate the resolution of customer topics. Follow up consistently open inquiries, keeping the interests and requirements of our customers at the center. Participate in quality management processes and support the implementation of frontend tests. Work closely with the Product Team to optimize and continuously improve existing customer support processes. Analyze recurring customer issues and contribute suggestions for improving products, processes, and customer experience. Maintain appropriate documentation of customer inquiries and support-related topics. Perform general administrative and coordination tasks related to customer support. Ensure smooth communication and handovers within the team, particularly across different shifts. Work effectively and independently in a hybrid/remote working environment. Be available to work according to rotational shift schedules. Your Profile:
Bachelors degree with a minimum 3-year full-time graduation from a recognized university or institution. Proven professional experience in Customer Support, preferably in a software or technology environment. Ability to think strategically and understand customer requirements. Strong analytical and problem-solving skills. Good technical understanding and ability to quickly learn software applications. Excellent verbal and written communication skills in English. Confident and professional communication with customers and internal stakeholders. Good working knowledge of MS Office. Strong organizational and time-management skills. Ability to manage multiple customer inquiries and priorities efficiently. Strong teamwork and collaboration skills. Ability to work independently and maintain productivity in a Work-from-Home environment. Willingness and flexibility to work in rotational shifts. Reliable internet connection and a suitable home-working environment. Affinity for and knowledge of stock markets and financial applications is beneficial. Previous experience with financial software, fintech, or stock market applications is an advantage. We Offer:
Stylish office and modern infrastructure at Infopark Kochi. Work-life balance. Opportunity for short-term onsite trips to Germany for tenured employees. Additional employee benefits, including health insurance for family (spouse and 2 children). Motivated and enthusiastic team. Agile organizational structure which offers a lot of creative leeway. Reliable employer with more than 25 years of experience Compensation: 15,000.00 - 50,000.00 per month
Work Location: Hybrid remote in Kochi, Kerala (Kochi) .
