01Overview
Job ID: 29549
Location: Bangalore, IN
Area of interest: Customer Services
Job type: Regular Employee
Work style: Office Working
Opening date: 22 May 2025
Job Summary
- Handle customer calls/ issues quickly and effectively and end to end resolution (if applicable)
- Sign up customers for value added services and digital education (if applicable)
- Tag the call type accurately as appropriate
- Give accurate information to customers on his queries / concerns
- Have high awareness levels on KYC and Anti-money laundering Policy
- Multi-skilled to handle both inbound and outbound calls (if applicable)
- Initiate and strive towards achieving set targets and service standards
- Probe & identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable)
- Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / Process gaps and highlight to the management
- Ensure all sales pitches are made without mis-selling and achieve targets in term of leads / self closure (if applicable)
- Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable)
- Customer Data Confidentiality to be strictly adhered to
- Adherence to compliance with all applicable rules / regulations and group policies
- Ensure KPIs (Key Performance Indicator) & KRIs (Key Risk Indicator, eg - proper authentication, no rejects, maintained turnaround time, etc as define by the group) are achieved and work towards the improvement
- Follow up on delinquent accounts to negotiate for timely payments (if applicable)
Key Responsibilities
Strategy
Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Groups business strategy and model appropriate to the role.Business
Responsibilities related to the delivery of business and / or financial objectives, for example, Awareness and understanding of t .
