01Key Responsibilities
- Serve as the primary point of contact for assigned clients, managing day-to-day communication and support.
- Develop a deep understanding of client business goals, challenges, and expectations.
- Ensure timely delivery of products/services according to client requirements.
- Coordinate with internal teams (sales, operations, finance, etc.) to resolve client issues and ensure smooth service delivery.
- Prepare and present performance reports, proposals, and account reviews.
- Identify opportunities to upsell or cross-sell additional services or solutions.
- Maintain accurate client records in CRM systems and track engagement metrics.
- Support client onboarding, training, and renewal processes.
- Gather feedback from clients to drive product/service improvements.
- Assist in resolving escalated issues promptly to ensure client satisfaction and retention.
Qualifications & Skills:
- Education: Bachelors degree in business administration, Marketing, Communications, or a related field.
- Experience: 0-2 years in client servicing, account management, or customer relationship roles in any industry is preferred
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Good organizational and multitasking skills.
- Proficiency with CRM tools (e.g., Salesforce, HubSpot, Zoho).
- Ability to work independently and in a team environment.
- A proactive, customer-first attitude.
Key Performance Indicators (KPIs):
- Client satisfaction and retention rate
- Response and resolution time for client issues
- Revenue growth from existing accounts
- Cross-sell/upsell success rate
- Client engagement scores .
