01Key Responsibilities
- Serve as primary point-of-contact for assigned enterprise clients, ensuring proactive engagement and satisfaction.
- Build and maintain strong relationships with key client stakeholders (C-level, senior managers, and delivery leads).
- Understand client business requirements, challenges, and objectives to provide strategic solutions.
- Lead Quarterly Business Reviews (QBRs), presentations, and reporting to clients.
- Monitor client health metrics, retention, and service delivery KPIs.
- Collaborate with internal teams (sales, delivery, operations) to ensure client success and project execution.
- Identify opportunities for account growth, upselling, and cross-functional service delivery.
- Handle client escalations and conflict resolution promptly and effectively.
- Mentor junior client managers or engagement teams as needed.
Key Qualifications & Skills:
- 8+ years of experience in client engagement, account management, or client relationship management.
- Proven experience with clients in the IT services sector, specifically Capgemini, Infosys, or similar.
- Solid stakeholder management and executive communication skills.
- Experience in strategic planning, account growth, and client retention initiatives.
- Ability to analyze client performance metrics and implement actionable plans.
- Skilled in presentation, negotiation, and conflict resolution.
- Familiarity with CRM tools, reporti .
