Client Follow-up Executive

Dear Candidate,

Greetings from Samit HR.

We hope you are doing well.

We are currently hiring for the position of "Client Follow-up Executive" with one of our reputed clients. Please find the Job Description below.

 Location: Sector-58, Noida
 Position: Client Follow-up Executive
 Qualification: Graduate (Any Discipline Preferred)
 Experience: 0 To 3 Years (Freshers with good communication skills can also apply)
 Salary: UP To 25 K CTC
 Office Timings: Day Shift
 Working Days: Monday to Saturday
 Work Mode: Work from Office

About the Company:

Our client is a leading healthcare and e-commerce organization dedicated to making medicines and healthcare products affordable, accessible, and convenient through technology-driven solutions. With a strong focus on quality, customer satisfaction, and innovation, the company offers a dynamic work environment and excellent career growth opportunities.

Job Summary:

We are looking for a proactive and customer-focused Client Follow-up Executive to manage customer interactions, handle queries, and ensure timely follow-ups. The ideal candidate should possess excellent communication skills, a positive attitude, and the ability to provide outstanding customer service while maintaining strong client relationships.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally and efficiently.

• Understand customer queries and provide appropriate solutions.

• Resolve customer concerns and escalate complex issues when required.

• Conduct timely follow-ups with customers to provide updates and ensure issue resolution.

• Maintain accurate records of customer interactions, feedback, and follow-up activities.

• Provide customers with correct information regarding company services and processes.

• Coordinate with internal departments for effective resolution of customer issues.

• Monitor customer requests and ensure closure within defined timelines.

• Build and maintain strong relationships with customers through excellent service.

• Achieve assigned performance targets related to customer satisfaction and service quality.

Required Skills:

• Excellent verbal and written communication skills.

• Strong interpersonal and customer handling abilities.

• Good problem-solving and analytical skills.

• Ability to work under pressure and manage multiple tasks effectively.

• Basic knowledge of MS Office; CRM software knowledge will be an added advantage.

• Customer-centric mindset with a positive and professional attitude.

Preferred Candidate Profile:

• Graduate in any discipline.

• 0 To 3 years of experience in Customer Support, Client Servicing, Telecalling, or Follow-up roles.

• Freshers with excellent communication skills are encouraged to apply.

• Ability to build rapport with customers and maintain long-term relationships.

• Self-motivated, responsible, and eager to learn.

Compensation & Benefits:

• Salary as per Industry Standards.

• Professional and Supportive Work Environment.

• Learning and Career Growth Opportunities.

• On-the-Job Training and Skill Development.

• Performance-Based Growth Opportunities.

 Interested candidates can share their updated resume along with the following details:

• Current Location

• Total Experience

• Current Salary

• Expected Salary

• Notice Period

 Email: Shalini.dixit@samithr.com

 Subject Line: Applied for  "Client Follow-up Executive"

 WhatsApp: 8305296899

Thanks & Regards

Shalini Dixit

Hr Recruitment Partner

 Contact-: 8305296899

 Email: Shalini.dixit@samithr.com