Client Relationship Advocate

We're looking to on-board an enthusiastic & dynamic Customer Success Manager who loves delighting customers. The role requires hand-holding customers during on-boarding and making them Astra-nauts (yes, that's what we call our customers & team members!) who are well versed with Astra's platform. The role will also require collaboration with our sales, security and marketing team. We're a cyber security company with CTOs, engineering leaders & CISOs as our ICP, hence we'll prefer candidates who come with some understanding of principles of computer science. Roles &

Act as a product champion by promoting adoption and maximizing customer engagement.Drive a seamless customer onboarding experience, ensuring smooth adoption of the product.Understand customer requirements and translate them into actionable deliverables.Respond promptly and effectively to customer queries via email and phone.Build and nurture long-term relationships with customers based on trust and rapport.Manage stakeholder relationships across internal teams and customer organizations.Strengthen brand value by delivering exceptional customer experiences.Maintain strong customer satisfaction and loyalty, measured through high NPS scores.Identify opportunities for up-selling and cross-selling complementary Astra products.Proactively manage account renewals and secure long-term partnerships.Ensure timely project delivery by coordinating across multiple teams.Maintain accurate and updated records within the customer success platform. Skills & Qualifications: Experience Customer Success / Growth / Retention roles, ideally in SaaSProven ability in upselling/cross-selling in a PLG motion.Excellent communication skills with a customer-first mindset.Technical knowledge required to work in a cyber security organizations customer-facing role.Analytical and data-driven; comfortable working with metrics like NRR, churn, adoption rates. Ability to build rapport with the stakeholdersWillingness to work in Bangalore Why Join Us Youll own your work from day oneno micromanaging, just trust and impact.Health Insurance for you and your spouse.Be part of a fast-growing cybersecurity SaaS company.Youll join a team thats scaling fast but still feels like a close-knit crewthink startup energy with global reach.Collaborative & friendly culture with full ownership and growth opportunities.And yes, get ready for some unforgettable workcationsthink Chikmagalur, Jim Corbett & Wayanad .