01Overview
We are looking for a highly motivated and customer-focused Client Success Executives to join our growing US Healthcare Credentialing & Provider Enrollment team. This is a 100% client-facing role responsible for ensuring an exceptional client experience from onboarding through the credentialing and provider enrollment process.
Must have : High energy, Positive, 100% customer service focused
The ideal candidate will serve as the primary point of contact for healthcare providers, ensuring seamless onboarding, proactive communication, timely updates, and successful completion of provider enrollment activities. This role requires excellent communication skills, strong ownership, and the ability to handle escalations with professionalism.
Key Responsibilities
Client Onboarding
- Manage the complete onboarding process for recent healthcare providers and practices.
- Ensure all required onboarding documents and information are collected accurately and on time.
- Conduct onboarding calls to explain the credentialing and provider enrollment process, timelines, and client responsibilities.
Client Relationship Management
- Act as the primary point of contact for assigned clients throughout the credentialing journey.
- Build strong relationships by providing exceptional customer service and maintaining regular communication.
- Keep clients informed about the progress of their applications through proactive follow-ups and status updates.
- Ensure every client clearly understands the current stage of their credentialing and enrollment process.
Provider Enrollment Support
- Guide providers in creating and accessing various payer and industry portals required for enrollment, including but not limited to:
- CAQH
- NPPES (NPI)
- PECOS
- Availity
- One Healthcare ID (Optum)
- Medicare & Medicaid Portals
- State Medicaid Portals
- Commercial Insurance Portals
- Assist clients in resolving login issues, password resets, multi-factor authentication, and account access problems.
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