01Overview
Job Description for Client Success Manager (100% Remote Chicago Area Preferred):
Do you take pride in creating great experiences for others
Were hiring a Client Success Manager to help franchise owners thrive by building relationships, coordinating solutions, and collaborating across teams.
About the RoleWere looking for a Client Success Manager who enjoys variety, thrives in a collaborative environment, and takes pride in helping others succeed . In this role, youll build trusted relationships with our franchise owners while also working closely with colleagues across marketing, training, and operations.
Some days youll be connecting with franchise owners, understanding their needs, and coordinating support. Other days youll be reviewing a marketing initiative for relevance, helping organize a training session, or assisting with an operational rollout. Youll never be expected to know it all, youll always have expert teammates to lean on, but over time, youll grow your expertise so you can guide franchisees directly with confidence.
This role is ideal for someone with excellent people skills, strong organizational instincts, and the ability to juggle multiple priorities while keeping a positive, solutions-oriented mindset.
What Youll Do:
Serve as a trusted point of contact for franchise owners, building strong relationshipsChampion and coordinate requests with internal marketing, training, and operations teamsProvide responsive, empathetic support and follow-through on client needsContribute to projects such as training programs, marketing reviews, and process improvementsDeepen your knowledge of our systems and processes to provide more direct guidance over timeWhat Were Looking For:
Friendly and empathetic with strong people and communication skillsNatural leader with a drive to grow professionally and personallyQuick learner, organized, and persistent in getting things done4+ years of experience collaborating with cross-functional teams (marketing, training, or operations)Why WIN
100% remote role (Chicago-area candidates preferred)Collaborative, inclusive culture built on respect and growthHealth, dental, vision insurance + PTO + 401(k) matchCareer development and advancement opportunitiesA team that values working hard, having fun, and celebrating success togetherOriginally posted on .
