01Overview
Meltwater is a global leader in media intelligence and social analytics. Our mission is to help businesses make more informed decisions by providing them with actionable insights from the vast ocean of online data. With a diverse and talented team spread across the world, we are committed to driving innovation and pushing the boundaries of what's possible in our eld.
Meltwater is seeking a Client Success Representative, You will work side-by-side with senior Client Success Managers, taking ownership of theoperational and analytical work that keeps clients engaged, informed, and on a path to renewal.This is a role for someone who is intellectually curious, detail-oriented, and genuinely excited about
turning data into client value.
What Youll Do:Platform Setup & ConfigurationConfigure and optimise Meltwater platform settings for new and existing clients, including
Boolean search queries, source lists, and alert parameters.Build and maintain client-facing dashboards that surface media intelligence in clear, visually
compelling formats.Own back-end setup tasks ensuring every client environment is accurate, current, and
aligned to their monitoring objectives.Insights & ReportingAnalyse media and social data to generate meaningful insights that help clients understand
their brand performance, competitive landscape, and campaign impact.Prepare reports, QBR materials, and ad-hoc deliverables that translate platform data into
business narratives clients can act on.Proactively surface trends and anomalies in client data that could prompt valuable client
conversations.Client Support & EngagementServe as a responsive point of support for client queries troubleshooting platform issues,
answering how-to questions, and escalating where required.Assist CSMs in preparing for client calls, account reviews, and stakeholder check-ins by
pulling data, drafting agendas, and building supporting materials.Help clients extract maximum value from the Meltwater suite through guidance, tutorials, and
on-the-spot coaching during engagements.Shadow senior CSMs across the full renewal cycle from health check reviews to value
conversations learning how to identify risk and protect revenue.Contribute directly to renewal outcomes by ensuring clients continuously experience value
throughout their contract term.Collaborate with the CS team on account planning, risk flagging, and renewal strategy for your
shared portfolio of accounts.What Youll Bring:02 years of experience in a client-facing, analytics, or operations role; fresh graduates with
strong internships are encouraged to apply.Highly analytical mindset you enjoy working with data and find satisfaction in making sense
of complex information.Strong written and verbal communication skills; comfortable presenting insights to
stakeholders.Familiarity with media monitoring, Social Media, PR/communications, or SaaS platforms is an
advantage.What We Offer:Enjoy comprehensive paid time off options for enhanced work-life balance.Comprehensive health insurance tailored for you.Employee assistance programs cover mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being.Energetic work environment with a hybrid work style, providing the balance you need.Benefit from our family leave program, which grows with your tenure at Meltwater.Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.Where Youll WorkBangalore
When Youll Join:As per the offer letter
Our StoryAt Meltwater, we believe that when you have the right people in the right environment, great things happen.Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we cant do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each others successes alongtheway.
We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.Were proud of our diverse team of2,200+ employeesin50locations across 25 countriesaround the world. No matter where you are, youll work with people who care about your success and get the support you need to unlock new heights in your career.
We are Meltwater. Inspired by innovation, powered by people.
Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal .
