Client Support Executive (CSE - IT- ERP)

Muziris Softech is looking for a dynamic, people-oriented graduate to support ERP implementation projects for premium retail clients across Kerala. The role involves client coordination, ERP user training, implementation support, and on-site engagement at client head offices and retail branches. This is a non-sales, IT-focused role within ERP project delivery. Comprehensive training will be provided on the ERP solution, retail workflows, and implementation processes. Skills and Qualifications Any graduate (02 years of experience)Freshers are encouraged to apply; prior experience in ERP implementation support, client coordination, IT support, or retail systems is an advantageStrong communication skills in Malayalam and EnglishComfortable interacting with senior stakeholders and operational teams in a professional retail environmentWillingness to travel within Kerala to client head offices and branch locationsResponsibilities ERP implementation support - Assist in the implementation of ERP software by coordinating with clients and internal teams to ensure timely and accurate delivery of the project.Client communications - Act as the primary point of contact for clients in ERP project teams, providing regular updates and addressing any concerns or questions they may have.User training of ERP software - Conduct user training sessions for client teams, ensuring that they are well-versed in the functionalities and use of the ERP software.Customer management - Build and maintain strong, long-lasting relationships with clients, addressing any issues and working closely to enhance their experience with our solutions.Domain testing - Collaborate with internal teams to perform domain-specific testing of ERP modules to ensure they meet client requirements and industry standards.Why Join Us Exposure to ERP implementations for premium retail brandsHands-on learning in retail ERP workflows (POS, inventory, finance, operations)Structured training on ERP systems and implementation methodologyClear growth opportunities into Business Consultant, Business Analyst, Product Analyst, Retail ERP Specialist, or Project Coordinator rolesJob Type: Full-time Compensation: 18,000.00 - 25,000.00 per month Benefits: Provident FundApplication Question(s): Are you confident in delivering presentations to clients & top management Can you join within 15 days This is a client-facing ERP implementation role (not a back-office role). Are you comfortable interacting with clients on a daily basis Experience: client-facing, coordination, or implementation support role: 1 year (Preferred)Language: English (Required)Willingness to travel: 50% (Required)Work Location: In person .