01Overview
Responsibilities (Text Only)
Customer Centricity:
Be the trusted Technical Delivery Lead and advisor to large enterprise customers in the region. Engage at Senior/Executive level to understand customers overall Business and IT priorities, success measures and challenges for adoption of Microsoft Azure services and to develop relationships with key customer IT decision makers, who drive long-term cloud adoption within their company.
Identify resolutions to technical blockers by leveraging subject matter expertise and use internal Microsoft processes for escalations to support and engineering. Act as the voice of the customer by driving recent feedback into engineering, insights on usage and application patterns and help accelerate solution delivery through Architectural Reviews, Proof of Concepts/MVP applications, setting setup and code-with customers.
Business Impact:
Consumption (Cloud & Unified Enhanced Solutions) growth Drive next best action to develop recent opportunities that enable Customer Success business results through 1) helping customers get value from their Microsoft investments 2) enabling local teams to execute on programmatic motions.
Enable adoption, delivery oversight and escalation support for Cloud Adoption Factory engagements across all countries in the region.
You will deliver excellence as you own your committed pipeline and ensure delivery in alignment with customer expectations.
You will develop opportunities to drive Customer Success business results by working with technical decision makers to ensure they understand Microsoft's Azure services required to operate AI solutions at scale, inclusive of value proposition and how they get value from their investment in the Microsoft technology.
Technical Leadership:
Lead architecture design sessions, develop Data & Analytics roadmaps, and drive Proof of Concepts (POCs) and Minimum Viable Products (MVPs) to accelerate adoption and ensure long-term technical viability.
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