01Overview
Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S;) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsofts products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers expectations in every interaction, whether in-product, digital, or human-centered. CE&S; is responsible for all up services across the company, including consulting, customer success, and support across Microsofts portfolio of solutions and products. Join CE&S; and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S;, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
We are looking for a highly motivated and passionate Cloud Solution Architect (CSA) focusing on Cloud & AI Apps & Azure Infra to join the Customer Success Team. As part of this role. you will be responsible for technical Customer engagements, working with the most challenging and exciting projects within Microsoft Cloud & on prem customer base part of CAIP SA. This customer-facing position is a hands-on technical role spanning across design, build, and operations with a focus on issues.
The role requires coaching team members to focus on customer experience through effective delivery, driving adherence to Microsoft standards and recommended practices, and providing a holistic perspective of customer challenges and competitor architectures. The role is within the CSA Global Delivery team. It is a centralized group consisting of both full-time employees (FTEs) and Vendor CSAs dedicated to enhancing the customer's experience with Microsoft as they transition to hybrid/public cloud solutions.
This role is flexible in that you can work up to 50% from home.
Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required/minimum qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 12+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years' experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
Additional or preferred qualifications
Bachelor's Degree in Computer Science, Engineering, Business, or related field AND 8+ years technical leadership experience in relevant area of business OR equivalent experience.
10+ years of experience in object-oriented programming skills, cloud application architecture and microservices development for public clouds.
8+ years of experience in capturing application requirements, design review meetings, development, designing and deploying software using automated processes and troubleshooting and resolving software defects over Pure Cloud and/or Hybrid environments.
8+ years of experience working with Agile, CI/CD or DevOps models involving multiple disciplines of coding, testing and deployment.
Solution Architecture (e.g., SOA, enterprise architecture).
Solid Solution Design and Development skills
Experience with .NET technologies up to the latest version (e.g., WCF, WF, MVC).
Advanced written, spoken English level with direct customer facing experience.
echnical Expertise:
Azure Cloud Solution Architects should be experienced at implementing, automating, and troubleshooting Microsoft Azure based solutions.
The Azure Cloud Solution Architect role requires knowledge and experience in several the following technologies/areas:
Azure Kubernetes Service (AKS)
Azure Containers & Orchestrators
App Insights
APIM
Redis Cache
Cosmos DB & Azure SQL basics
Azure Key Vault
Azure CDN
Building Cloud-native Applications using Microservices ArchitectureAzure Service Bus
Azure Functions
Azure Event Hubs
Azure Notification Hubs
GitHub
Rest APIs
IIS
.Net Development
Azure DevOps (ADO) & Secure DevOps: Application Security Principles and Practices
Azure Event Grid
