01Overview
Description :
Role & responsibilities :
1. Business Growth & Revenue Delivery :
Own and deliver cluster-level business targets across :
- CASA
- Retail assets
- Third-party products
- Drive NTB (New-to-Bank) customer acquisition through branch and local market initiatives
- Monitor and improve cross-sell and upsell ratios
- Ensure achievement of monthly, quarterly, and annual revenue targets
2. Branch Operations & Performance Management :
- Oversee day-to-day functioning of all branches within the cluster
- Ensure adherence to operational processes, audit standards, and compliance norms
Track and improve :
- Branch productivity
- Cost-to-income ratio
- Transaction efficiency
- Conduct regular branch visits and performance reviews
3. Sales Leadership & Team Management :
4. Customer Experience & Relationship Management :
- Ensure superior customer service standards across branches
- Handle and resolve escalated customer complaints
- Build strong relationships with HNI and key customers
5. Risk, Compliance & Audit Governance :
Ensure strict adherence to :
- Regulatory guidelines (RBI norms)
- Internal compliance policies
- Operational risks
- Fraud and vigilance issues
- Audit observations and closures
- Drive branch expansion and market penetration strategies
6. MIS, Reporting & Performance Tracking: .
