01Overview
Job Description:
1. Business Growth & Sales Strategy:
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Drive the home loan business in the assigned cluster, ensuring achievement of targets.
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Develop and implement sales strategies to acquire current customers and increase penetration in the market.
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Build and maintain relationships with key stakeholders, including builders, real estate agents, and DSA channels.
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Monitor and improve productivity of the sales team.
2. Team Management & Leadership:
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Recruit, train, and mentor Sales Managers, Relationship Managers, and other team members.
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Set performance goals, monitor achievements, and provide guidance to improve productivity.
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Conduct regular meetings and performance reviews to ensure alignment with business objectives.
3. Credit & Risk Management:
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Ensure quality sourcing of home loans with a focus on credit discipline and minimal delinquencies.
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Collaborate with credit and operations teams to ensure smooth processing of loan applications.
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Maintain portfolio health by keeping NPAs under control and ensuring timely collections.
4. Market & Competitive Analysis:
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Conduct market research and competitor analysis to identify opportunities and trends.
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Develop initiatives to strengthen the banks market presence and differentiate offerings.
5. Customer Service & Relationship Management:
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Ensure superior customer service by addressing grievances and providing solutions.
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Enhance customer experience through digital and physical touchpoints.
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Work on increasing customer retention and cross-sell opportunities. .
