01Overview
Role & responsibilities
Drive business growth, profitability, and market share across assigned branches.
Lead and manage Branch Managers and branch teams, ensuring high performance and employee engagement.
Drive cross-selling of Mutual Funds, Life Insurance, Term Insurance, Motor Insurance, and other financial products.
Achieve business targets through customer acquisition, portfolio growth, and relationship management.
Ensure superior customer service and maintain healthy CSAT scores across branches.
Oversee branch operations, compliance, and risk management activities.
Maintain strong relationships with customers, business partners, and internal stakeholders.
Ensure branch infrastructure and IT systems are aligned with organizational standards.
Monitor branch performance, provide guidance to Branch Managers, and drive productivity improvements.
Stay updated on market trends, competitor activities, and industry developments to support business growth.
Support disposal loss resolution, local business requirements, and operational excellence across the cluster.
Preferred candidate profile
1015 years in Retail Branch Banking with strong team handling experience and expertise in cross-selling insurance and investment products. .
