01Responsibilities
Proactively engage with key stakeholders (Shape Owners, Cluster Heads, Hub Head, Group Leads, etc.), identifying opportunities, executing initiatives, etc. with an aim to built a strong techno functional team.Actively drive cross functional discussions & meetings to take collaborative and calculated decisions wrt people practices, staffing decisions, financial budgeting, etc. in alignment with product teams and Cluster leadershipAccountable as senior most member in the cluster and as an escalation point of contact for managers/SGLs and team members on all people topics through their employment life cycle for (e.g. recruitment, onboarding, feedback, skill development, exit/retirement, retention management, EDDs, 360 degree feedback, skill assessment, performance feedback, development planning, etc.)Oversee and manage vendor/supplier related topics, SOWs, identifying and mitigating project and vendor resource risks, etc. meeting delivery expectations.Champion and drive internal initiatives striving for continuous improvement, team productivity & employee satisfaction. As a member of GDS India Leadership team, actively engages, contributes and leads key hub level initiatives and interventions managing stakeholders across clusters, enabling teams, cross department and other relevant stakeholders - influencing global mindset and promoting best practices Qualifications:Bachelors degree in Engineering / Technology (B.Tech / B.E) is a must. Certifications in ITIL, service management or operations; additional certifications in monitoring/tools/platforms are a plus.Experienced in IT operations with minimum 5 years with global scope focused on Infrastructure, IT service management, and related fields, with demonstrable experience leading worldwide internal and external operational teams in a 24/7 environment.Overall 18+ Years of working experience (with at least 4+ years being Manager of Managers and in extended leadership roles) in services and IT GCC organizationsSkills:Strong background in service management, with proven experience running service lifecycle and portfolio operations for similar global size and with discrete manufacturing.Solid incident, problem and change management expertise; comfortable driving major-incident response teams and able to manage vendors, mother company participants and various local stakeholder.Proficiency with monitoring, alerting and collaboration tools (examples: ServiceNow, Splunk, Nagios, Datadog, Confluence, Jira, Office365toolset may vary).Hands-on experience with Kanban or other task/queue management systems for operational work.Excellent written and spoken English; able to engage confidently with European and global stakeholders.Strong organizational, analytical and decision-making skills with a proactive, solution-oriented mindset.Knowledge of IT infrastructure and services including servers, networks, databases, security, and common protocols.Experience implementing .
