Cluster Recovery Manager (Rajkot)

- Recovery & Collection Strategy: Design and implement robust recovery strategies to minimize delinquency and maximize recoveries in the home loan portfolio across the assigned cluster. - Team Management: Manage, mentor, and monitor the performance of recovery officers and field executives; ensure productivity targets are met for each branch under the cluster. - Delinquency Control: Drive efforts to reduce NPAs and overdue accounts by conducting root cause analysis, borrower profiling, and deploying segment-specific collection approaches. - Portfolio Monitoring: Regularly review overdue accounts, generate recovery dashboards, and report key metrics to the regional recovery head or zonal office. - Customer Engagement: Interact directly with defaulting borrowers for resolution, including negotiation, settlement, or restructuring based on internal guidelines. - Legal Coordination: Work closely with the legal team to initiate or follow up on legal actions such as SARFAESI, arbitration, or court proceedings for chronic defaulters. - Agency & Vendor Management: Liaise with third-party collection agencies, recovery vendors, and legal counsel to ensure timely and ethical recovery practices. - Compliance & Documentation: Ensure that all recovery processes are conducted in compliance with RBI guidelines, internal SOPs, and fair practices code. Key Skills &

- Experience: 26 years of hands-on experience in collections or recovery, preferably in the home loan or secured loan segment. - Educational Qualification: Graduate or Postgraduate in any discipline. Candidates with degrees in finance or business will be preferred. - Domain Knowledge: Deep understanding of the home loan recovery process, NPAs, SARFAESI, collection cycles, and field recovery operations. - Analytical Thinking: Ability to analyze default trends, assess recovery risks, and suggest data-backed recovery plans. - Interpersonal Skills: Strong communication, negotiation, and stakeholder management skills, especially while dealing with borrowers, agencies, and legal teams. - Mobility: Willingness to travel frequently within the cluster to manage ground-level recovery operations. .